1. Stop the Harassment

• Interrupt the comment or halt the physical harassment.
  
• Do not pull student aside for confidentiality unless absolutely necessary.
  
• Make sure all the students in the area hear your comments.
  

2. Identify the Harassment

• Label the form of harassment: “You just made a harassing comment based upon race” (ethnicity, religion, sex, sexual orientation, socioeconomic status, size, age, etc.).
  
• Do not imply the victim is a member of that identifiable group.
  

3. Broaden the Response

• Do not personalize your response at this stage: “We, at this school, do not harass people.” “Our community does not appreciate hateful/thoughtless behavior.”
  
• Re-identify the offensive behavior: “This name calling can also be hurtful to others who overhear it.”
  

4. Ask for Change in Future Behavior

• Personalize the response: “Chris, please pause and think before you act.”
  
• Check in with the victim at this time: “Please tell me if this continues. We can take future action to work out this problem. We want everyone to be safe at this school.”

SOURCE UNKNOWN